TripWatch Suite
A unified system for keeping travel in motion.
Travel shifts constantly—schedules adjust, fares fluctuate, seats open and close, and availability changes without warning. The TripWatch Suite brings these variables into a single system, allowing our team to make early adjustments with minimal disruption to the traveler.
Each module focuses on an operational layer of the journey and works together to keep movement efficient:
FlightWatch – Real-time monitoring with early action on disruptions
PriceWatch – Advanced fare searches with continuous price scanning and post-booking savings checks
SeatWatch – Preferred seating and real-time seat map monitoring to ensure traveler comfort
UpgradeWatch – Automated upgrade monitoring and loyalty strategy
Central Ops – Direct access to a dedicated consultant, day or night
FlightWatch
Proactive disruption monitoring with real-time intervention.
FlightWatch combines our proprietary monitoring platform — six integrated APIs, and 24/7 human oversight — to identify flight issues before they escalate. Every itinerary is automatically added to our system and enters active monitoring 48 hours before departure.
From that point forward, Central Ops tracks delays, cancellations, diversions, equipment changes, terminal changes, weather patterns, and operational risks in real time — with instant push alerts to our team. When a disruption occurs, we evaluate its cause, forecast its impact, secure backup options, and brief the traveler immediately. Our team then coordinates rebooking, adjusts hotel and ground arrangements, and advocates for refunds or regulatory compensation on the traveler’s behalf.
What FlightWatch delivers:
Real-time alerting for delays, cancellations, diversions, equipment swaps, and operational changes
Predictive assessment of whether a delay will worsen, improve, or require a reroute
Backup itineraries held in advance so travelers aren’t left waiting for airline solutions
24/7 global support via a dedicated Central Ops line that rings our entire on-call team
Live aircraft tracking with radar, weather mapping, and diversion monitoring
News + events intelligence to anticipate shutdowns, strikes, and geopolitical risks
Seamless trip adjustments — cars, hotels, and schedules updated around the disruption
Advocacy and recovery including refunds, reimbursements, and DOT/EU261 compensation
In action:
When a traveler’s San Francisco–Miami–St. Martin itinerary unraveled — cancellation, downgrade, and a next-day delay that made the trip pointless — we re-routed them home, escalated the case directly to the airline’s executive team, and secured a full refund under DOT trip-in-vain rules.
PriceWatch
Intelligent fare and rate optimization without compromising traveler experience.
PriceWatch is designed to deliver the greatest value without compromising comfort, flexibility, or the traveler’s experience. Using Sabre, NDC content, negotiated and consortia rates, private web fares, and eligible discount channels, we evaluate every viable pricing source before booking.
Instead of chasing the lowest number, we optimize value — prioritizing routes, cabins, schedules, hotels, and fare rules that maintain comfort and productivity. Our consultants apply strategic booking windows, compare refundability options, and select the combinations that offer the best balance of flexibility, reliability, and price.
After booking, PriceWatch continues scanning for improvements. If a lower cost appears before travel, we rebook automatically to capture the savings with no effort from the traveler.
What PriceWatch delivers:
Multi-source pricing intelligence using Sabre, NDC content, web fares, negotiated rates, and consortia partnerships
Smart comparison of fare classes, flexibility rules, refundability, and traveler profile preferences
Value-based recommendations that protect comfort, productivity, and reliability — not just price
Optimal booking timing using fare-trend patterns and historical pricing
Automated post-ticketing scans to capture fare and hotel rate drops that appear closer to travel
Cost-neutral improvements (better seats, better rooms, better policies) when options open up
Savings visibility for finance teams without forcing travelers into low-quality options
In action:
A traveler booked a flexible hotel rate three months out. Two weeks before arrival, PriceWatch flagged a newly released promotional rate 22% lower for the same room and cancellation policy. We rebooked instantly — no loss of flexibility, no change to the traveler’s experience, and a direct savings to the company.
SeatWatch
Strategic seating and cabin placement tailored to each traveler.
SeatWatch transforms traveler preferences into consistently better in-flight experiences. We securely store each traveler’s seating, cabin, and comfort requirements — from side-of-aircraft choice to seat layout nuances — and ensure they’re applied to every booking or change.
Our team evaluates aircraft type, cabin configuration, seat measurements, privacy levels, lavatory and galley proximity, and onboard amenities. Using internal cabin-mapping tools, virtual cabin tours, and trusted review sources, we secure the strongest seat available, then monitor it — both manually and through automated scanning — for any opportunity to improve positioning.
SeatWatch also accounts for group dynamics. Families are seated in ideal combinations, executives are placed with hierarchy and privacy in mind, couples are paired when layouts allow, and solo travelers receive the most private or comfortable options. Dietary and special meal needs are captured in advance, and we coordinate pre-order menus when airlines allow.
What SeatWatch delivers:
Expert seat selection based on aircraft type, cabin layout, measurements, and amenity details
Automated + manual monitoring for better seats as they open before departure
Preference-driven seating — side-of-aircraft, aisle/window priority, privacy level, and cabin-specific needs
Intelligent seating for families, couples, and multi-executive groups with hierarchy and privacy considerations
Access to internal cabin tools, virtual cabin tours, and verified reviews to guide recommendations
Onboard amenity checks, including Wi-Fi capability, power access, and overall service levels
Pre-arranged meal preferences, dietary accommodations, and onboard menu pre-orders where available
In action:
Two junior team members booked early, but the CEO joined the itinerary last-minute and needed to meet with one of them mid-flight. SeatWatch re-engineered the seating plan so they were positioned across the aisle in premium privacy seats — perfect for both work and comfort.
While reviewing the booking, we spotted a newly released aircraft on a parallel route with brand-new seats and Starlink Wi-Fi. We moved all three travelers to the upgraded cabin, kept their seating configuration intact, and secured a far better onboard experience without changing their fare class.
UpgradeWatch
Advanced upgrade and loyalty program management for premium travelers.
UpgradeWatch helps travelers maximize the value of their loyalty programs by identifying opportunities for upgrades, awards, certificates, and mileage redemptions across air, hotel, and car partners. It’s a strategic value-add for travelers who regularly fly in premium cabins.
We assess which flights offer the strongest upgrade potential, manage waitlists, track elite complimentary upgrades, and coordinate the use of certificates or miles to enhance comfort where it matters most.
UpgradeWatch is particularly effective for travelers with elite status navigating complex upgrade rules or optimizing personal itineraries. Whether moving from business to first or applying expiring certificates, we provide the strategy, timing, and execution needed to capture the best available outcome without disrupting policy.
What UpgradeWatch delivers:
Strategic identification of flights with the highest upgrade potential
Expert management of elite benefits and opportunity windows
Certificate and mileage upgrades selected benefit type and applied at the optimal time
Real-time monitoring of upgrade inventory and waitlist movement
Secure handling of loyalty program access for timely execution
Guidance on award redemptions across airline, hotel, and car partners
Optimization of personal trips using miles or certificates without policy disruption
In action:
A senior traveler planned to book a round-trip transcontinental premium economy fare and hoped to upgrade, but wasn’t sure how to approach it. Tripsmarter reviewed his loyalty accounts, identified expiring certificates, and analyzed which nonstop flight times on eligible carriers offered the highest upgrade probability. After advising a slight shift in departure and return times, we secured the booking. We confirmed his upgrades at ticketing, maximizing the certificate's value and elevating the entire trip while reducing the total expected cost.
Central Ops
Dedicated consultants and 24/7 global support for every stage of travel.
Central Ops is the command center behind every TripWatch service — they are a team of senior consultants who know your travelers, your business, and your priorities. Your dedicated consultant brings decades of hands-on expertise and is backed by a tightly coordinated operations team that works together to solve problems, adjust itineraries, and protect every trip from disruption.
This is where rapid response meets real human intelligence. Central Ops handles flight issues, seating strategy, loyalty programs, pricing evaluations, rerouting, and urgent requests around the clock. Travelers can contact their consultant directly or use the 24/7 emergency line, which rings the entire on-call team worldwide. Whoever answers already has the context and authority to act — because Central Ops operates like a true partner: pragmatic, resourceful, and relentless in advocating for your travelers.
What Central Ops delivers:
A dedicated executive-level consultant backed by a coordinated operations team
24/7 global support via direct contact and an international emergency line — never a call center
Unified oversight of FlightWatch, PriceWatch, SeatWatch, and UpgradeWatch
Expert problem-solving across air, hotel, loyalty programs, and trip logistics
Rapid intervention with real-time decision-making
Seamless rerouting, adjustments, and communication with traveler teams
In action:
A traveler’s departure delay threatened a missed connection and a lost hotel night. Central Ops identified the cause, secured a backup flight, rebooked the hotel at no cost, adjusted car service, looped in the traveler’s assistant, and stabilized the entire trip — all in minutes.