Tripsmarter – Global Privacy Policy
Last updated: February 26, 2025

Tripsmarter LLC and affiliate entities (together "TRIPSMARTER") specialize in managing business travel, meetings and events, and related products and services around the world for companies of all sizes as well as government institutions and non-governmental organizations.

TRIPSMARTER is committed to respecting your privacy through appropriate protection and management of the personal information collected from our corporate clients and their employees, contractors, or guests.

This Global Privacy Policy and Notice describe the personal information we collect, and how we use and share it, in the context of the provision of our services.

Why do we collect personal information?

TRIPSMARTER collects personal information from its corporate clients, their employees, contractors, or guests ("travelers and attendees") for the performance of its commercial agreements and to facilitate travel, hospitality, meetings, and events for:

  • The management of travel, transportation, and hospitality reservations and bookings;

  • The provision of visa application assistance;

  • The management of meetings and events reservations and bookings;

  • The provision of meeting badges, stationary, catering, and audio-visual services;

  • The reporting of corporate client’s travel policy compliance and travel expenses;

  • The provision of corporate client’s travel spending and budget analysis;

  • Quality assurance and training purposes;

  • The prevention and detection of fraud;

  • The performance of sanctions screening in order to comply with international regulations;

  • The management of corporate client relationships, account administration and reconciliation, and corporate client invoicing;

  • The communication of travel information including itineraries, safety alerts, fare optimization, and related help desk support;

  • The communication of satisfaction surveys.

We may also collect contact information to communicate information on TRIPSMARTER products and services, as well as process information for internal aggregated statistics on the market and corporate client account analysis and business forecasting, on the basis of our legitimate interests.

What personal information do we collect?

We may collect your name, surname, phone number, email and address, country of residence, company name, job title, employee identification number, Internet Protocol address, gender, date and place of birth, payment card information, travel preferences, government-issued photo identification documents, visa details, emergency contact information, ticket number, itinerary details, fare information, frequent flyer information, loyalty card information, traveler requests, audio recordings, and more—to fulfill the purposes listed above.

How do we collect your personal information?

Upon the conclusion of the commercial terms of the agreement, TRIPSMARTER collects personal information from our corporate clients about the travelers they wish us to service. Traveler Profiles are populated using TRIPSMARTER’s proprietary tool, where preferences may be added by travelers or travel arrangers. Information may also be received from online booking tool service providers if requested by a corporate client.

In cases where special categories of personal data are collected, the processing is performed upon prior consent notice.

SMS Privacy & Consent Policy

TripSmarter LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This section outlines our policies regarding SMS communications and consent.

SMS Consent & Use

By providing your phone number and consenting to receive SMS from Tripsmarter LLC, you agree to receive SMS messages related to transactional, appointment reminders, booking confirmations, customer support, or other applicable use cases. Message frequency may vary. Message and data rates may apply.

  • To Opt-Out: Reply STOP at any time to unsubscribe.

  • For Support: Reply HELP or contact us at info@tripsmarter.biz

No Third-Party Sharing

Your phone number and SMS consent will never be shared, sold, or rented to any third parties or affiliates for marketing purposes.

Access to Privacy Policy

Our Privacy Policy, including SMS disclosures, is publicly accessible at https://www.tripsmarter.biz/privacy-policy.

With whom do we share your personal information?

To fulfill our business purposes, TRIPSMARTER may share your personal information with:

  • Travel vendors (airlines, hotels, car rental companies, transportation companies);

  • General Distribution Systems (GDS);

  • Online Booking Tools;

  • Safety and security service providers;

  • Card payment companies;

  • Governmental bodies as required by law.

For meetings and events:

  • Conference badge and stationary providers;

  • Catering providers;

  • Audio-visual services providers.

TRIPSMARTER may also share information with designated third parties at the request of corporate clients. We use third-party sub-contractors for IT management who access personal data only under our instruction.

TRIPSMARTER may disclose personal data to comply with legal obligations. We do not sell any personal information.

Do we transfer your personal data outside your country of residence?

Yes. TRIPSMARTER may transfer data within its global network and to third-party providers. Where necessary, data transfers are protected through appropriate data transfer agreements based on European Standard Contractual Clauses.

How do we ensure your personal data is safe?

We implement and maintain administrative, organizational, technical, and physical security measures to protect your personal data.

How long do we retain your personal data?

We retain data only as long as necessary to fulfill our business purposes, comply with laws, manage disputes, and respond to inquiries.

Compliance with this Policy and data protection laws

TRIPSMARTER complies with:

  • GDPR (EU)

  • CCPA (California)

  • LGPD (Brazil)

  • Australian Privacy Act

  • Singapore PDPA

  • China Cybersecurity Law

Direct-Marketing Data Protection Notice

We may use your contact information for direct marketing, based on our legitimate interests. You can opt out anytime via the ‘unsubscribe’ link in our messages.

Third-party subcontractors used for campaigns act on our behalf and under our instructions.

Your Rights

You may have the right to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. To exercise your rights, contact info@tripsmarter.biz.

Contact Information

For questions about this policy, contact info@tripsmarter.biz. You may also have a right to lodge a complaint with your local data protection authority.

This policy is subject to change.

Please read these terms carefully before using our Service.