“We don’t just know travel — we understand business. We anticipate our clients’ needs because we understand their world. We’re more than a travel agency — we’re their agency.”
About Us
Our Origin Story
Tripsmarter began with a clear vision: to make corporate travel easier, smarter, and more human. After nearly two decades in the industry, founder Joshua Ryan saw an opportunity to reimagine travel management as something far more strategic than transactional. What started as a boutique consultancy has grown into a trusted travel partner for venture-backed startups, global life sciences firms, and mission-driven companies around the world.
Built for Agility
We believe travel should never be a bottleneck- it should be a business advantage. Our team is lean by design, made up of experienced professionals who operate as an extension of our clients’ teams. We’re built for speed, precision, and adaptability. Whether it’s a last-minute rebooking, a multi-city executive tour, or a request that doesn’t fit a template, we bring clarity, creativity, and calm to every challenge.
Strategic Thinking, Seamless Delivery
What sets Tripsmarter apart isn’t just our technology or our response time— it’s the way we think. We anticipate problems before they happen, deliver solutions without the stress, and design travel programs that support our clients’ broader goals. We’re not just experts in logistics— we’re partners in progress, here to make sure travel works in service of your mission.
Your Success, Our Itinerary
Our clients come to us with high expectations, and we like it that way. We meet complexity with simplicity, and urgency with confidence. Every journey we manage is an opportunity to add value, reduce friction, and deliver peace of mind. At Tripsmarter, your success is our itinerary.
F.A.Q.’s
Agent Accessibility
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You can contact your Travel Manager directly by email or phone. We recommend avoiding text messaging, as it’s not ideal for handling complex travel logistics. For fastest service, email is best for non-urgent requests; phone is best for anything time-sensitive.
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During regular support hours, we respond to most emails and voicemails within an hour or less.
Urgent calls made to our on-call line are either answered immediately or returned within minutes. -
We monitor email from 8:00 AM to 9:00 PM Eastern Time, 7 days a week, including holidays.
For urgent matters, please call us at +1 (754) 778-7200 — we offer 24/7 on-call support. If your call isn’t answered right away, leave a voicemail and we’ll return it within minutes. -
We monitor emails daily from 8:00 AM to 9:00 PM Eastern Time, including weekends and holidays.
If you have an urgent request or a travel-related emergency, please call us directly rather than emailing. If your call isn’t answered immediately, leave a voicemail — we’ll return your call within minutes.For 24/7 urgent support, contact us anytime at +1 (754) 778-7200.
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Yes — for anything urgent, our on-call team is always available. For non-urgent requests, please email your Travel Manager and they’ll handle it as soon as they’re back online.
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Call us immediately at +1 (754) 778-7200. We’ll help you rebook, re-route, or escalate with the airline as needed.
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Call +1 (754) 778-7200. This number is monitored 24/7 for travel-related emergencies.
Flights & Travel Assistance
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Our FlightWatch control center actively monitors every flight we book. If there’s a delay or cancellation, we proactively assess your options and reach out via email or phone with rebooking support — even outside standard hours. If needed, our 24/7 on-call team is ready to assist.
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Absolutely. We prioritize nonstop flights and your preferred carriers whenever possible. If nonstop options aren’t available, we recommend itineraries with minimal stops, ample connection times, and alliance partners of your preferred airline.
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We search multiple fare sources to identify the best combination of value, convenience, and policy compliance — factoring in schedule, cabin class, airline preference, and fare flexibility. We’re also able to monitor fares after booking through our PriceWatch tool.
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Yes — as long as your loyalty program details are saved in your traveler profile, we ensure mileage is credited on all eligible reservations.
We can also go a step further by helping you maximize the value of your loyalty programs, both for individual travelers and at the company level — ensuring you get the most out of every trip. -
Our seat selections prioritize comfort and preference. We aim for:
Forward cabin aisle seats (non-bulkhead, reclining). Or window seats if preferred over aisle.
Exit row aisle seats
Forward window or exit row window seats
Bulkhead aisle or window seats
All other seats, in descending order of preference
We avoid seats near lavatories or galleys unless otherwise requested.
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We activate SeatWatch, our automated seat monitoring service, for every eligible itinerary. From booking until 24 hours before departure, we continuously check for better seat options.
If a preferred seat becomes available, we’ll assign it and notify you. If no upgrade or seat improvement is possible by check-in, you’ll receive a final status update via email. -
Absolutely — we love surprising our travelers with upgrade news!
If you’re eligible for complimentary upgrades through a loyalty program, we request them automatically.
We can also assist with mileage or certificate-based upgrades when requested.
While upgrades are never guaranteed and may be revoked due to airline operations, we keep you informed and send confirmation when upgrades are successful. -
Most tickets we issue are non-refundable but changeable under airline fare rules. If flexibility is a priority, let us know at time of booking so we can select a refundable or more flexible fare.
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Yes — we’ll handle check-in and send boarding passes for:
C-suite travelers on all trips
International premium cabin travelers
First-time Tripsmarter travelers
Any traveler affected by irregular operations (e.g., schedule changes)
For other travelers, we monitor check-in status and offer support if issues arise.
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Yes. Just let us know your dietary requirements or meal preferences, and we’ll handle the request with the airline. Common special meals include vegetarian, vegan, gluten-free, kosher, halal, low-sodium, and diabetic options.
For travelers flying in Business or First Class, many airlines offer a curated menu that can be selected in advance. If your itinerary includes premium cabin service, we’ll provide you with the options and assist in confirming your selections.
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If you’ve left something on the plane, contact the airline’s lost and found department as soon as possible — ideally within 24 hours. Each airline has its own process, and we can help by providing the right contact details and assisting with claim submissions.
If the item was left at the airport (e.g., at security, in a lounge, or near the gate), we can also help you reach the appropriate airport lost and found office.
If you need help tracking down a lost item, just let us know — we’re happy to assist.
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Yes — we can arrange private jet charters for clients who require flexible, premium, or time-sensitive travel options.
The process is simple:
Provide your desired itinerary (cities, dates, passenger count, preferred departure time).
We'll present available aircraft options, including jet category, estimated pricing, and operator details.
Once you select an option, we'll handle booking, documentation, and special requests such as ground transport, catering, or customs coordination.
We work with reputable, vetted charter operators to ensure safety, reliability, and service quality. Private jet bookings are typically paid at the time of reservation, and terms vary by operator.
Hotels & Ground Transportation
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Yes. We automatically request guaranteed late arrival for travelers scheduled to arrive late at night or in the early morning, ensuring your room is held regardless of check-in time.
We also call your hotel directly the day before your check-in to reconfirm your reservation and late arrival details. -
Yes. We can book suites, upgraded rooms, and other premium accommodations based on your preferences and availability.
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No. Hotel and ground (car) charges are billed separately by each supplier, typically at check-in or check-out, depending on their policy.
If you need to prepay for a hotel or ground, just let us know — we’re happy to assist with those arrangements. -
Yes. We can book rental cars, chauffeured car services, or airport transfers as part of your itinerary — just let us know your preference.
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Yes. We can coordinate meeting rooms, conference facilities, and group blocks directly with hotel staff to support your event or business needs.
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Yes. We can book train travel as part of your itinerary, including Amtrak, Eurostar, high-speed rail, and other regional or international routes. We can also assist with rail passes, business class, and first-class seating when available.
Please note that, like airline tickets, train tickets are billed at the time of booking and are subject to fare rules. This differs from hotels and rental cars, which are typically charged at check-in or check-out.
Working with Tripsmarter
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There are no additional fees for booking through Tripsmarter compared to airlines or major travel websites.
We specialize in corporate travel for frequent international and transcontinental Business and First-Class travelers and are compensated directly by our trusted travel partners.
Our service often results in a net cost savings for your company — with the added benefit of personalized support, proactive itinerary monitoring, and expert travel management.
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You can make a travel request by email or phone. To ensure a quick turnaround, please include the following details:
Traveler’s full name(s) as shown on passport or ID
Flight details: departure/return cities, dates, and preferred departure times
Class of service (e.g., Business, First, Premium Economy)
Hotel requirements (preferred hotel or area, or specify “no hotel”)
Ground transportation needs (rental car, car service, or “no ground transport”)
Any additional preferences not covered in your traveler profile
Example Booking Request:
1/15: SFO → London (Depart between 4–10 PM)
1/18: Return, departing after 11 AM
Hotel: Near LHR
No car needed (will take taxis)Once we receive your request, we’ll respond promptly with itinerary options and pricing. We require written email approval before issuing tickets. We’ll keep you informed with updates throughout the trip, from departure to return.
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Our services are available exclusively to active corporate clients and their designated travelers, including company employees, executives, and family members. We do not currently offer bookings or services to the general public.
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No contract is required. We want travelers and companies to choose Tripsmarter because of the value we deliver — not because they’re obligated to us.
That said, if your company prefers to have a formal agreement in place, we’re happy to execute a service agreement upon request.
Unless other arrangements are made in advance, all travel is billed to a credit card at the time of approval. We accept all major credit cards, and detailed receipts are provided for every transaction.
For approved clients, we can also support monthly invoicing or custom billing solutions. -
Yes. We frequently support complex, multi-leg, and recurring travel itineraries. Whether it’s a global roadshow, international rotation, or standing meeting in another city, we’ll manage the logistics and keep your preferences on file.
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Yes — we handle small group and executive team travel, including coordination of flights, lodging, ground transport, and meeting spaces. For larger groups (10+), we recommend reaching out in advance for customized support.
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Yes. We can help ensure all bookings comply with your company’s travel policy and offer policy review, documentation, and enforcement services if needed. We can also help with spend tracking, approval workflows, and reporting.
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We focus on corporate and managed travel, and we’re happy to assist with personal travel for our active business traveler clients and their families, including flights, hotels, and car rentals for vacations or weekend getaways.
We do not specialize in cruises, guided tours, or excursions, and recommend working with a dedicated leisure travel advisor for those.
However, we do offer medical tourism travel to Brazil, which may include tours, accommodations, and private excursions. We also have experience arranging private yacht charters for clients seeking a more curated travel experience.
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Yes. We specialize in medical tourism travel to Brazil, offering full-service support that may include flights, accommodations, translation services, recovery-friendly lodging, and local tours or excursions. Whether you're traveling for elective procedures, wellness retreats, or post-operative care, we ensure a smooth and comfortable experience from start to finish.
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Yes — we have experience booking private yacht charters for clients seeking a high-end, personalized travel experience. Whether you're looking for a day trip, a multi-day sailing itinerary, or a customized charter in destinations like the Caribbean, Europe, or Brazil, we can coordinate vessel selection, crew arrangements, and itinerary planning.
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We provide confidential, end-to-end travel coordination for clinical trials and patient studies under a service agreement with the study sponsor. Our process is designed to protect participant privacy, minimize administrative work for study teams, and ensure patients have a seamless travel experience.
Privacy-focused: All travelers are assigned a unique participant ID. No personally identifiable information is used during the approval process. Our workflows align with HIPAA privacy standards, and all sensitive details are handled directly with the designated study coordinator.
Simple, secure approvals: The study coordinator submits travel requests using only the participant ID and trip details. We prepare an itinerary and send it for approval, referencing the participant ID only. Once approved, we issue the ticket and send confirmations to the coordinator and any authorized contacts.
Prepaid arrangements: All airfare, hotel, ground transportation, and medical travel services are prepaid by our agency. Participants have no out-of-pocket costs related to their trip. We also arrange non-emergency medical ground or air transportation and ensure hotel stays meet medical or mobility accommodation needs when required.
Post-trip reporting: We provide the study sponsor with a monthly travel statement and invoice for review and payment. Custom reporting formats are available.
Global support: We coordinate both domestic and international travel, including assistance with passports, visas, translation services, airport meet-and-greet, and caregiver or escort coordination when needed.
Our experienced team ensures clinical trial participants travel safely, comfortably, and without stress — while giving sponsors full visibility and control.
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Executive Travel refers to travel arrangements for business leaders, high-level professionals, and individuals whose time, comfort, and continuity of operations are critical. It often involves international and transcontinental itineraries, premium cabin bookings, tight schedules, and a need for seamless support before, during, and after the trip.
Booking executive travel online may seem convenient, but it lacks the expertise, oversight, and proactive service that executives rely on. Here's what sets our service apart:
Personalized Service: We know your preferences, loyalty programs, seating priorities, and travel style — and tailor every trip accordingly.
Proactive Monitoring: We track flights, fares, seat maps, and disruptions in real time, and make adjustments before issues affect your plans.
Access & Efficiency: We book through global fare systems and private channels not available to the public, often securing better schedules, upgrade potential, or flexible fares.
Time Savings: Your time is valuable. We handle the research, coordination, and logistics so you don’t have to.
Human Support: When plans change or problems arise, we’re available 24/7 — no chatbots, no waiting rooms, no call centers.
In short, our executive travel service is not just about booking — it’s about strategy, support, and precision, designed for people whose travel can’t afford to go wrong.
